Original Commentary

Once again, I'm always at odds with Jake... is it wrong to lie to try and talk with someone who's being unreasonable? If the lie is done in the line of virtue, does that change the fact that you are indeed lying? I don't know the answer to that question... but I do wonder if he's only doing this to start a fight with Sandra... -Isabel

Modern Commentary
Basically, there are two types of IT problems. Simple and complex. Or "These two systems are interacting in an undocumented and poorly understood way and hopefully we can make sense of this" vs "So you need to click the box that says 'Click this box to proceed'".

Sometimes people with simple problems feel embarassed about bothering us, but as an IT guy, I'd rather click the button and solve everything quickly and easily. - Terrence